Fortnite Experiments with AI Chatbot to Enhance Player Support

Epic Games, the developer behind Fortnite, is once again experimenting with cutting-edge technology to improve the player experience. The company is currently testing an AI-powered chatbot designed to assist players with customer support tickets. This marks a significant step for Epic, as it continues to explore the role of artificial intelligence both inside and outside of the game.

As one of the most popular and influential games in the world, Fortnite has often been at the center of conversations about the future of gaming. The recent introduction of proximity chat already forced Epic Games to step up moderation efforts, banning thousands of players for toxic behavior. Now, the studio is looking at another major innovation: AI-driven customer support.

According to an update shared through Fortnite’s official Status Twitter account, Epic has launched a limited trial of the AI chatbot within its player support network. At present, only about 1% of English-language support users have access to the new tool, but Epic has suggested that a broader rollout is being considered. The AI chatbot is intended to provide quick answers to support-related questions, although Epic has not yet confirmed how complex its problem-solving abilities will be.

The adoption of AI in customer support is becoming a growing trend across the gaming industry. Microsoft, for example, launched its own AI-driven customer support system for Xbox players last year, giving users the ability to resolve account and gameplay issues through conversational AI. Similarly, the company has been experimenting with a gaming-focused version of its Copilot AI system, allowing players to receive in-game assistance. Epic’s move with Fortnite signals that this approach is likely to become more common across major studios.

Fortnite itself has a history with AI experiments. Earlier this year, Epic introduced an AI-controlled Darth Vader during a special Star Wars event, blending artificial intelligence into gameplay. However, the use of generative AI in the gaming industry has been highly controversial, with fans and developers raising concerns about AI-generated art, voice acting, and the future of creative jobs. By applying AI in the realm of support rather than creative content, Epic may avoid some of these debates while still modernizing the Fortnite experience.

This test comes as Fortnite prepares for its annual Fortnitemares Halloween event, one of the game’s most anticipated seasonal updates. Leaks and early teasers suggest major collaborations are on the way, including crossovers with K-Pop Demon Hunters, Jason Voorhees, Scooby-Doo, and more. The combination of exciting in-game events and improved support systems highlights Epic’s commitment to keeping Fortnite fresh and accessible for its massive player base.

While it remains to be seen how effective the AI chatbot will be on a large scale, its introduction is a clear signal that Epic is looking toward artificial intelligence as a long-term tool for player engagement. If successful, this new feature could become a permanent part of the Fortnite ecosystem, helping millions of players resolve issues faster and more efficiently.